Refund policy

UnhingedOne Refund Policy

Thank you for shopping at UnhingedOne. We appreciate your business and your interest in our brand. Please review our no-refund policy, which applies to all purchases made through our website.

We accept returns for manufacturing errors or damage within 10 days of receiving your order. We do not accept returns if you change your mind on an item, or for sizing. Please refer to our size chart, and we strongly recommend reviewing your order before placing it!


Defective or Wrong Item

We take pride in the quality of our products. However, if you believe you have received a defective item or if we have sent you the wrong item, please contact us immediately at (Email) Or Private message on instagram with the following information:

  • Order number
  • Description of the issue
  • Photographic evidence of the defect or the wrong item received
  • contact us ASAP within 4-12 Hours

Upon receiving your email, we will conduct a thorough review and respond within [insert number] business days to provide you with instructions on how we will proceed.

Damaged Items

If your item has been damaged in transit, please inform us within 12 hours of delivery at (Email) with a description and photographic evidence of the damage. We will assess the situation and, if appropriate, send you a replacement item subject to availability.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The only exception to our no refund policy is if we send you the wrong size or item. In such cases, we’re happy to exchange it for the correct one. Please email us within 1 days of receiving your order at (Email)to arrange an exchange.

Changed My Mind 


Any cancellations must be made immediately upon receiving your order confirmation email. Orders begin being made within the first hour after your order is placed, and once your order is in production, cancellations and changes cannot be made

Questions

If you have any questions or concerns about our policy, please email us at (Email) , or privately Message us on Our official Instagram , or for the Urgent Concerns we recommend using the chat feature on our website