Refund & Replacement Policy

Last updated: September 9, 2026

At UnhingedOne, every order is made especially for you. Because our products are produced on demand, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size or color selections, or changes of mind, except where required by applicable law.

30-Day Quality Guarantee

If your item arrives damaged, defective, misprinted, or you receive the wrong item, we've got you covered.

Please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the problem

• Clear photos showing the issue

Once the issue has been verified, we will arrange an appropriate resolution, which may include a free replacement or refund.

You normally do not need to return a damaged, defective, or incorrectly produced item unless we specifically ask you to do so.

Wrong Item or Wrong Size Sent

If we send you a different product, color, or size from the one shown on your order confirmation, please contact us within 30 days of delivery.

We will arrange a replacement or refund at no additional cost to you.

Incorrect Size or Color Selected by Customer

Because our products are made to order, we generally cannot offer refunds or free exchanges when the correct product was produced and delivered but:

• The wrong size was selected when ordering

• The wrong color was selected

• You changed your mind

• You would prefer a different product

Please review the size guide and your order details carefully before completing your purchase.

This limitation does not affect any return or cancellation rights you may have under applicable consumer law.

Order Changes and Cancellations

We begin processing orders quickly after they are placed.

If you need to change or cancel an order, contact us as soon as possible after placing it.

We cannot guarantee that an order can be changed or canceled once it has entered production.

If production has already started, the order may no longer be eligible for cancellation.

Lost or Missing Orders

If your order appears to be lost in transit, please contact us with your order number.

We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

Orders marked as delivered by the carrier will be reviewed individually.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Refund Processing

Approved refunds will be issued to the original payment method.

Once a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges may not be refundable unless required by applicable law or the refund results from an error on our part.

Sale and Promotional Items

Sale and promotional items are subject to the same quality protections described above.

A discounted price does not affect your rights if an item arrives damaged, defective, incorrectly printed, or different from what you ordered.

International Customers and Statutory Rights

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived.

Customers in certain countries or regions, including the United Kingdom and European Union, may have additional statutory cancellation, return, refund, or product-guarantee rights.

Where applicable consumer law provides greater protection than this policy, the applicable law will apply.

Contact Us

For questions, replacements, or refund requests, contact:

support@unhingedone.com

Please include your order number so we can assist you as quickly as possible.