Shipping policy

At UnhingedOne, every order is prepared specifically for you. We work to process and ship orders as quickly as possible while maintaining product quality.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days.

During holidays, major sales, high-volume periods, or unexpected fulfillment delays, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Shipping Times

After your order has been shipped, estimated delivery times are:

United States: approximately 3–9 business days

International orders: approximately 9–15 business days

Delivery times are estimates and are not guaranteed.

Shipping carriers, customs processing, severe weather, holidays, or other circumstances outside our reasonable control may occasionally cause delays.

Shipping Rates

Shipping charges, when applicable, are shown at checkout before you complete your purchase.

Any active free-shipping offer or free-shipping threshold will automatically apply at checkout when your order qualifies.

Order Tracking

Once your order ships, you will receive an email containing your tracking number.

Please allow up to 24–48 hours after shipment for tracking information to begin updating.

You can also use the Tracking page on UnhingedOne.com to check your order status.

Multiple Packages

Some orders may arrive in separate packages.

This can happen when:

  • Your order contains different product types
  • Products are fulfilled from different facilities
  • Items become ready for shipment at different times

If your order is split into multiple shipments, you may receive more than one tracking number.

Packages may also arrive on different days.

Order Changes and Cancellations

We begin processing orders shortly after they are placed.

If you need to change your:

  • Shipping address
  • Size
  • Color
  • Product
  • Order details

or cancel your order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered production or has already shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately.

Once an order has entered production or shipped, we may no longer be able to change the delivery address.

If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

Lost Packages

If your tracking information has stopped updating for an extended period or you believe your package has been lost in transit, contact us with your order number.

We will review the shipment and work with our fulfillment provider or shipping carrier to determine the appropriate resolution.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it:

  1. Check around your delivery location.
  2. Check with household members, neighbors, or building staff.
  3. Verify that the shipping address on your order is correct.
  4. Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.
  5. Contact the shipping carrier using your tracking information.

If you still cannot locate the package after taking these steps, contact us and we will review the situation.

International Orders

International shipments may be subject to customs inspections, import duties, VAT, taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

UnhingedOne does not control customs charges or customs processing times.

Customs procedures may occasionally cause delivery delays beyond our estimated 9–15 business day shipping window.

Shipping Delays

Although we work to get orders delivered within the estimated timeframe, delivery dates cannot be guaranteed.

UnhingedOne is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays
  • Customs processing
  • Severe weather
  • Natural disasters
  • Holiday shipping volume
  • Incorrect customer-provided addresses
  • Transportation disruptions

If there is a genuine issue with your shipment, we will still assist you in reviewing and resolving the situation.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery.

We will review the issue and, when approved, provide an appropriate replacement or refund.

Please see our Refund & Replacement Policy for complete details.

Contact Us

For questions regarding your shipment or order, contact us at:

support@unhingedone.com

Please include your order number in your message so we can assist you as quickly as possible.